Privacy Policy – Zamoora

At Zamoora, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you browse, place an order, or contact us through our website, we may collect the following information:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Order details
• Payment information (processed securely via trusted third-party payment gateways)

Note: Zamoora does not store or have direct access to your payment card details.

2. How We Use Your Information

Your personal information is used for the following purposes:

• To process, confirm, and deliver your orders
• To communicate order updates, delivery information, and customer support
• To improve our website, products, and overall user experience
• To send promotional offers and updates only if you choose to receive them

3. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse.

• Your data is kept confidential
• We do not sell, trade, or rent your personal information to third parties

4. Cookies

Zamoora uses cookies to:

• Enhance website functionality
• Improve browsing experience
• Analyze website traffic and performance

By using our website, you agree to the use of cookies in accordance with this policy.

5. Consent

By accessing or using our website, you consent to this Privacy Policy and agree to the collection and use of information as described above.

Terms & Conditions – Zamoora Perfume

By accessing or purchasing from Zamoora Perfume, you agree to the following terms and conditions.

1. General

• All products are subject to availability
• Prices, offers, and product availability may change without prior notice
• We reserve the right to refuse, cancel, or limit any order at our discretion

2. Product Information

We strive to provide accurate product descriptions and images. However:

• Minor variations in packaging, labeling, or color may occur
• Such variations do not qualify as defects

3. Orders & Payments

• Orders are confirmed only after successful online payment or COD verification
• We accept:
  • Online Payments
  • Cash on Delivery (COD)
• Zamoora is not responsible for delays caused by courier partners or unforeseen circumstances

4. Shipping

• Delivery timelines may vary depending on location within the UAE
• Customers are responsible for providing accurate delivery information
• Failed deliveries due to incorrect details may result in additional charges

5. Intellectual Property

All content on this website, including logos, images, text, designs, and branding, is the exclusive property of Zamoora Perfume and may not be copied, reproduced, or used without prior written permission.

Refund & Return Policy – Zamoora Perfume

Due to the nature of perfumes and hygiene standards, Zamoora follows a strict return and refund policy.

1. Returns

Returns are accepted only if:

• The product is damaged, defective, or incorrect at the time of delivery
• The product is unused, unopened, and in original packaging
• The return request is made within 48 hours of delivery

2. Refunds

• Approved refunds will be processed within 7–10 business days
• Refunds will be issued to the original payment method
• For COD orders, refunds will be processed via:
  • Bank transfer or
  • Store credit (as applicable)

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used perfumes
• Products damaged due to customer misuse
• Items purchased during promotions, discounts, or clearance sales

4. Contact & Support

For any return, refund, or support requests, please contact us:

📧 Email: zamooraperfume@gmail.com
📞 WhatsApp / Phone: +971 52 225 2568